Contact Us

Before You Send Anything

If someone intercepts a password, a scan of a passport, or a banking detail sent through a web form, that information is already out of your control, and no amount of deleting the message will pull it back. Keep those things out of the message box entirely. The team at Izzi will never ask you to transmit that kind of material through this page, and any genuine request for such items would come through a verified, secure channel, never an open form.

Financial account numbers, login credentials, and identity documents belong nowhere near a contact submission. If a situation seems to require sending one of those, treat it as a warning sign and stop. The right course is to reach the operator through the official account area or the published support options on the Izzi site, where the connection is protected and the request can be traced.

Gambling-Related Difficulties

This form is for practical questions about the casino and its services. It is not the place to seek help with gambling-related harm. If playing has become a problem, or if you need to step away, the first move is to use the self-exclusion tools that Izzi makes available from your player account. Those tools give you direct control over your own access, and they take effect without waiting on a reply from anyone.

Beyond that, independent support organisations in Canada offer confidential advice and can talk through the options at your own pace. Reaching one of those services is a private step between you and them, and it does not involve the casino at all. Contacting the casino through this form about such matters will only add delay to the help you actually need.

Language and Replies

The team reads and replies in English and in French, so you can write in either language and expect a clear answer. Keep the message factual and to the point, and the turnaround will be as quick as the queue allows. Messages are handled in the order they arrive, and a response should come within a reasonable time, depending on the volume of incoming mail.

Before you submit, double-check that the message contains nothing more than the question you need answered. Any detail that is not necessary for that question is a detail you should not send.